Cleaning & Preservation Process

Can I have my dress simply cleaned and not preserved?

You can but for just a few dollars more you'll get the preservation box along with your cleaning so it's not recommended.  If circumstances deem that you just want the cleaning service then give us a call and we'll be happy to help.


What happens to my dress during the cleaning process?

During the dress cleaning process your gown will be rotated around our racking system to "preservation stations" where each station focuses solely on one aspect of the cleaning process.  A few of the stations are gentle dry cleaning, spot removal, pressing, hemming, beading and more.  Your dress is preserved using age old family formulas passed down through the generations.  After the cleaning process is completed, your gown is placed in our acid free preservation paper and formed around a bust to maintain the gown's shape over time.  During the final step your gown is sealed in our preservation chest, placed in a heavy, crush-proof shipping box, and sent out for the return trip to your doorstep.


What type of stains are you able to remove from my dress?

We are able to remove 95% of stains found on the gowns we process.  While most stains are removed we have a strict policy of not compromising the fabric of your dress if a particularly difficult stain is found.  The types of stains we're successful at removing include

  • Dirt
  • Grease
  • Sugar Staining
  • Blood
  • Tar
  • Grass
  • Mud
  • Ink and more


What type of repairs are you able to perform on my gown?

We have an expert, in-house staff of tailors and seamstress experts that can repair your gown for a very small fee.  If we find damage on your gown we will contact you with the option to repair the damage and a cost to do so.  If you know ahead of time that dress was damaged then please specify on your paperwork ahead of time.


What accessories can I include to be preserved with my cleaning and preservation?

3 complimentary items can be included to be preserved with your wedding dress.  These can include gloves, veil, train, hat, jacket, shawl, handkerchief, cape, duster, garter, ring pillow, money bag, purse, and garter.  In the event that you have more than 3 items that you'd like preserved, you'll be charged $10 for each additional item which you can include by check when you ship your gown to us.  We also offer preservation for shoes, slip, and a silk bouquet for an extra $25 each.