Shipping & Insurance
How do I get my dress to you for cleaning and preservation?
It's easy! Simply order your kit from our website, www.promiseswest.com and we'll send you our patented preservation box to your door step for the trip to our facility. The box is thick walled, crush proof and also contains our preservation bag to keep your dress dry during the shipping process.
Is there a chance my dress could be lost or stolen during shipping?
We can reassure you that you'll have access the location of your dress during the entire preservation process. With advancements in FedEx shipping technology, you'll be able to track your dress every step of the way and we even have an internal tracking systems once your gown arrives at our facility. Just for that extra protection, both kits come with shipping insurance from the shipping carriers.
Do you notify me when my dress arrives at your facility?
Yes! We notify you via the e-mail address you use to order your kit that we received your gown and that the cleaning and preservation process has begun.
Do you outsource any part of the process?
Absolutely not. The entire process is completed in-house and your gown remains safe in our possession the entire time.
Can I order your service using one address and have it shipped to another?
Sure! Our online ordering system has the ability to choose a different shipping address from the address you use for billing. We'll even provide a note to the recipient if you add your message to the "comments" field while checking out.