Promises West Custom Invites Return Policy and Guarantee
At Promises West, we want you to be completely satisfied with your purchase and experience. We hope that your expectations will be exceeded by our quality and service. If you are not satisfied with your finished product, please follow the steps outlined below so we can resolve the situation.
Return Policy for Personalized Items:
If you are dissatisfied with your personalized items, please contact Customer Service at 1-310-641-2004 within 14 days of receiving your order. We will work with you to resolve the issue quickly. If your order arrives damaged or with a manufacturing defect, we will gladly replace the damaged or defective item.
It is your responsibility to review your order and confirm that it is correct before submitting it to us. Your order is specifically made for you, and therefore Promises West cannot accept returns or refunds of personalized products if the dissatisfaction is not due to an error by Promises West. For instance, Promises West cannot refund personalized product if the quality issue is due to:
- Typographical errors, misspelled words or name, incorrect grammar, unfinished text, or other material provided by the user.
- Low quality or blurry photographs provided by the user. If you receive a warning on screen that your photo is not high resolution and will not print well, select a different photo for your project.
- Design or creative choices. Please be sure you are satisfied with the color combinations, photographs and overall layout of your products before submitting your order.
Please note that each order you submit is completed by one of Promises West’s professional printing partners. If you are ordering multiple copies of the same product, you are strongly encouraged to order all copies as part of one order to minimize variations in color. We calibrate our printers and work hard to keep the final products as consistent as possible, but slight variances in color may occur. Color or binding variations are normal occurrences and will not be considered manufacturing defects or deficiencies and will not qualify for replacement product.
Return Policy for Non-Personalized Items:
If you are dissatisfied with non-personalized items you purchased through Promises West, please contact Customer Service at 1-310-641-2004 within 30 days of receiving your order. We will gladly accept the return of any non-personalized products that are in their original, new, unopened and unused condition. Customer Service will guide you through the appropriate steps to replace the product, or to return the product and receive a refund of the purchase price.If your return is due to defective or damaged merchandise, we will reimburse you the return shipping costs. If your return is not due to a quality issue, we cannot reimburse you the return shipping costs.